new competencies and
innovations in logistics
Framework of Competencies
Common frameworks of competencies: warehousing
Technical fields of activity for the warehouse function
Competencies
Knowledge & Skills
Professional Competencies
Technnical Skill Requirements
Personal Competencies
Technical fields of activity
Receive & transfert goods
Transload & repack
Store & retrieve goods
Pick orders
Pack orders
Ship orders
Job planning
Checking & reporting
Maintaining safety
Maintenance
Professional Competencies
Basic knowledge of foreign languages to communicate with truck drivers
Knowledge of loading techniques
Knowledge of the products
Ability to know how to handle the goods correct
Knowledge about customizing activities
Safety awareness
Knowledge of hygiene and safety rules
Ability to handle in dangerous situations
Ability to deal with customers and public
Personal Competencies
Patient (to be able to count parts in repetitive series)
Meticulous
Methodical
Memory (to be able to remember the basic operations to be carried out)
Attentive (to detect anomalies such as incidents, defective parts, etc)
good physical conditions (temperature controlled rooms; lifting; etc.)
Good physical co-ordination and reflexes
ability to check fast and precise
awareness of safety matters
ability to work precisely
quality consciousness
responsibility for own work activities
ability to work with colleagues and supervisors as part of a team
ability to take initiative and to work on one's own
Ability to work indoors and outdoors
Technical skill requirements
Good numeracy and attention to detail
Written skills in completing paperwork accurately
Ability to use several machines for repacking of goods
Ability to be able to remember codes for goods
Ability to pick the orders in the right way
Ability to carry out all quality checks as outlined in the procedures
Ability to assess height and balance
Ability to report information to appropriate personnel
Alertness to other people and vehicles
Ability to decide on the best way to complete each activity and is able to adapt methods if necessary
Ability to understand and use a material data and safety sheet
Ability to be aware of the ongoing quality of the process
Ability to avoid falling objects, damages, etc.
Ability to work in a safe manner and give due regard to the safety and health of other stuff
Coordination: Interest in improving the quality of the whole team
Interpersonal skill requirements
Ability to work in a project form
Excellent oral and written communications (effective communicator)
Persuasiveness to the managing directors
Personal authority to convince other employees, customers or suppliers
Ability to create consensus about the way to go (reconcile different interests)
Ability to operate effectively as a constructive team player
To be assertive while maintaining good interpersonal relationships with colleagues
Self starter, ability to work on own initiative with minimum supervision, high level of self motivation and enthusiasm
Flexible approach to work
Specific knowledge
(Tools & technologies in logistics)
Logistics software: Enterprise Ressource Planning-System (ERP), Advanced Planning System (APS), Warehouse Management System (WMS)
Other software tools: diagnostic and simulation tools, forecasting and planning tools, design tools, design tools
Technologies in logistics: RFID, Barcode (warehousing), e-Commerce (commercial)